Email us
Write to with the email you bought with. We usually reply within two working days.
Email support opens with sales. Until then, check the fixes below.
Support
Help when
Help when
you need it
Getting started, common fixes, and how to reach us.
Your receipt
The receipt email from the store has your download link and order number. Search your inbox for "TEAM8".
Questions first?
Most answers are in the FAQ.
Or join the community to talk with other TEAM8 developers.
Getting started
Up and running
Up and running
in minutes
Five steps from download to your first seated role.
- Install Claude Code Get it from claude.com/claude-code. TEAM8's welcome screen then shows Connect Claude: press Sign in with Claude and finish on Anthropic's page in your browser.
- Install Node.js Node.js LTS from nodejs.org runs the team tools inside Claude chats. For co-op in Gaming or Build, also install git from git-scm.com.
- Install your edition Unzip your download and run the Setup exe, or use the portable exe with nothing to install. If Windows says "Windows protected your PC", choose More info, then Run anyway.
- Open your project Open the folder. TEAM8 recognises the engine, stack or apps, you add your name and your tester's or approver's, pick the roles, and it sets up the team.
- Seat the lead On Roles, press Seat in TEAM8 for the lead. It onboards, checks its tools and posts READY on the board. Seat the other roles when you have work for them.
- Turn on Token Saver Settings, Claude & plugin, Token Saver. If RTK isn't installed, press Install in the terminal.
Common fixes
Something
Something
not right?
TEAM8 says Claude Code isn't installed.
Install it from claude.com/claude-code, then press Check again. If it's installed somewhere unusual, set its path in Settings, Claude & plugin.
Signing in to Claude doesn't finish.
Finish the sign-in on Anthropic's page in your browser, then return to TEAM8 and press Check again. Using API billing instead? Choose Use API billing.
TEAM8 warns that Node.js is missing.
Install the LTS version from nodejs.org and restart TEAM8 and any open Claude Code chats.
My push was refused.
Patch notes are required on this project. Say your trigger phrase in a Claude chat or press Write patch notes, then push again. A lead can switch the requirement off in Co-op, Patch notes.
A deploy failed.
Open the deploy's log: it shows the host's own error. Press Test connection to check the access token and the site or project you picked.
I want a normal window instead of the shaped one.
Settings, Appearance, Window shape, Standard, then restart TEAM8.
Token Saver says RTK isn't installed.
In Settings, Claude & plugin, press Install in the terminal, or install it yourself (on Windows: winget install rtk-ai.rtk), then press Check again.
Communications shows no connectors (Basic).
Connect Gmail, Google Calendar and the rest in your Claude account's connector settings, using the account Claude Code is signed in with, then press Refresh. A connector marked "needs sign-in" wants you to open Claude in the terminal and type /mcp.
The Site Builder preview is blank (Build).
For a stack with a dev server, open Log in the Site Builder to see why it didn't start; usually the packages aren't installed yet (run npm install in the terminal). For a plain HTML site, check that the site folder has an index.html.
Moving to a new computer.
Install TEAM8 there and sign in to Claude Code. Your projects keep their team files; app settings live in %APPDATA%\TEAM8 (Gaming), %APPDATA%\TEAM8 Build or %APPDATA%\TEAM8 Basic if you want to copy them.